Given the increasing spread of Coronavirus (COVID-19) we wanted to reassure our customers about the steps we’ve been taking to ensure we stay open for business. We have connected our phone systems to staff remotely which means we can continue to provide customer service with no compromise to security or quality plus our staff are also responding to emails via remote work stations where possible.
Our farm and supply chain continues to operate in these testing circumstances. We are taking all of the necessary precautions to maintain social distancing whilst producing the products you need and rely on at this time. We will continue to review our policies and procedures daily in light of Government announcements and directives to ensure the safety of our staff and our customers.
We use DPD Local as our delivery partner, below is an update from them issued on friday 27th March;
Our parcel collection, sortation and delivery operations are continuing as normal.
We can report that our service levels remain excellent and our network service is over 99.9% with a first time delivery success rate at 98%.
At DPD Local we want to help as much as possible to deal with Coronavirus situation in the UK.