All orders placed before 11am Tuesday to Thursday are dispatched for next-day delivery. Orders received after 11am Thursday and before 11am Monday will be dispatched within 2 to 3 working days - this also applies to promotional items.
We use DPD and DX courier services for all our deliveries; if you have a preference, please let us know or make a note on your order.
We charge a flat-rate delivery fee of £5.95 per order, which includes an environmentally friendly wool liner and ice packs to help keep the products frozen in transit. For information on recycling our packaging, please click here.
Upon receipt of your order, please put the product in your freezer as soon as possible. If some thawing has occurred during transit, please be assured that it is safe to refreeze.
We strive to provide a fast and reliable delivery service, but in adverse weather conditions or problems encountered by the courier during transit, your order may be delayed on the road by 24 hours. Our packaging is designed to withstand this delay.
In the rare event that there is any problem with your delivery, you can be fully assured that we will do everything possible to make it right. We value and seek long-term relationships with our customers. All manner of concerns will be addressed to the best of our ability.