Ordering & Delivery
How much is delivery?
We charge a flat rate of £5.95 per delivery, for full delivery information see our delivery policy.
Do you deliver to the whole of the UK?
Due to the nature of our product, we can only ship to mainland UK and postcodes that offer a next day service. That means that we can deliver to the vast majority of mainland UK. Our delivery policy lists the areas that we don't currently deliver to. To check whether we deliver to you, simply enter your postcode when you check out.
What if I'm not in when you deliver?
Your chubs are frozen when they leave us and are packed in insulating packaging so they stay as close to frozen as possible. It’s always best if you are in for your delivery, however, we know this isn’t always possible.
If you are not in for any reason the driver will try to deliver your parcel to a neighbour or will leave it in the safe place that you have advised on your order. We’ll let you know when your order leaves us, and if you provide a mobile number or email DPD will update you on your delivery details.
How long will my delivery take?
It will generally take 2-3 days from placing your order for it to arrive with you. Orders are dispatched Monday – Thursday. Please place your order before 11am for the next day delivery. All orders placed before 11am Tuesday to Thursday are dispatched for next-day delivery. Orders received after 11am Thursday and before 11am on Monday will be dispatched within 2 working days.
We use the DPD next day delivery service, you will be able to track your parcel on the DPD website.
Can I track my delivery?
On your confirmation of delivery email, there will be a contact number and link for DPD, connect with them and follow the on-screen information. If you leave your email/mobile number on the order DPD will contact you with a delivery window. Go to www.dpd.co.uk for online tracking.
If I miss the delivery can I pick it up at the depot?
No, due to the frozen nature of the product, DPD must leave it at your property or in a safe place. You must write in the comments section when placing the order the position of the safe place or alternative drop-off point.
My order has not arrived, what do I do?
Please follow the instructions on the DPD website to track your parcel, if you are still encountering problems please do contact us by phone (within office hours) and we can track the package from our end.
Do you deliver on weekends?
We do not currently deliver on weekends but if we do see a demand for this service then we shall consider implementing it.
Do you deliver to the Scottish highlands, Scottish Islands or Northern Ireland?
We are sorry but we are unable at this time to deliver frozen dog food to these locations, we are constantly trying to improve our delivery network so it may be a possibility in the future. Please see our Shipping Policy for details.
